Quality management
Our quality management ensures that the highest standards are consistently maintained at every stage of production. We guarantee consistently high product quality through continuous monitoring during production and comprehensive testing of all processes. We rely on state-of-the-art measurement technology, which, in combination with clearly documented and traceable processes, delivers precise and reliable results. In this way, we not only create seamless traceability, but also ensure sustainable and reproducible product quality - today and in the future.
Measurement technology
State-of-the-art measuring systems and CAQ connection guarantee reproducible quality - reliably documented and transparently evaluated.
We rely on state-of-the-art measuring technology for maximum precision and documented quality. Two CNC-controlled 3-axis measuring machines from Dr. Schneider Messtechnik GmbH are equipped with a high-resolution CCD matrix camera and an additional tactile probe. Our testing equipment is supplemented by a variety of optical and mechanical measuring devices - including for spring force and hardness testing.
All measuring systems are connected online to our CAQ system (FS-8000) and thus enable a complete, statistical evaluation of all measurement results in real time.
Quality policy
The production program of Julius Pfisterer GmbH & Co. KG includes the design and production of punching and bending tools, in particular for automatic punching machines of our own manufacture, as well as various third-party products such as Bruderer, Bihler, Fico, Patterer, Bebeco/Finzer and similar. Complete system solutions are also developed that enable various non-system operations such as thread forming or the feeding of rivet contacts. The production focus is on the processing of strip materials of various types such as ferrous, non-ferrous or BI metals in sheet thicknesses from 0.05 to approx. 2.0 mm and a strip width of up to approx. 140 mm. Delivery can be made both as bulk material and endless on the belt or in magazines. All possible post-processing is offered, partly in cooperation with subcontractors.
We have set ourselves the task of achieving the highest quality and delivery reliability with efficient and cost-effective production using a continuous manufacturing process. Our quality policy has the strategic objective of aiming for "zero defects" in order to keep defect costs as low as possible or to eliminate them completely.
As part of our corporate duty of care with regard to the quality assurance of our products and services, we define our quality policy in this management handbook. The management handbook is a description of the quality management system we have established. Its application ensures that all organizational, commercial and technical activities that have an impact on quality are planned, controlled and monitored and that contractually agreed requirements are met. The QM system we practice is based on IATF 16949 as well as customer-relevant specifications and standards.
The success of the company is closely linked to the quality of its products and services.
The company management is responsible for the quality of the products. It appoints a quality management officer to carry out these tasks. The quality management system described in this manual and the applicable documents define all activities required for quality assurance and the respective responsibilities for implementation. Through these measures, the company management strives to achieve absolute customer satisfaction and a zero-defect policy.
- Quality is compliance with agreements
Performance means: delivering exactly what was agreed,
.
- Target: 100% accuracy
Zero defects is our claim.
- Error prevention instead of error correction
Quality begins with thinking -
with every employee.
- Quality is measurable
Deviations cause costs -
precision saves them.
Quality comes from knowledge and
experience
Training courses for a continuous improvement process throughout the company familiarize all employees with this quality policy and convince them of the need to consistently adhere to the quality guidelines.
By assessing the results of internal audits and periodically reporting on quality, the person responsible in the company management assesses the quality management system.
The management handbook complies with the requirements of ISO 9001, IATF 16949
Continuous improvement of products and processes
With a view to achieving zero-defect production, the aim is to systematically minimize possible causes of product and manufacturing equipment defects and to prevent defects throughout the company.
The aim is to offer customers products and services of the highest benefit that comply with standards and legal regulations and ensure the company's success.
Evaluation of effective implementation
The process indicators and the results of the QM review serve as a benchmark for assessing the effective implementation of the quality policy.
Customer orientation
Customer needs and expectations are recorded and specified in the form of defined requirements with the aim of fulfilling the customer's trust in the delivered product.
- Customer satisfaction first and foremost
We are driven by the success of our customers.
- Avoid mistakes instead of correcting them
Forward-looking action ensures quality.
- Zero defects is our claim
Quality begins with each individual.
- Competitive advantage through strength
Focus on quality, service, efficiency and technology.
- Quality means exceeding expectations
We deliver what the market demands - and more.
- Our name stands for trust
Julius Pfisterer remains synonymous with top quality.
- Quality also means responsibility
Environmental protection is an integral part of our actions.
Quality objectives
Satisfied customers
It is the primary goal of Julius Pfisterer GmbH & Co. KG is to manufacture products that optimally fulfill the requirements and expectations of our customers.
Management system in action
The aim of the company management is to maintain a well-functioning management system that
- has a high efficiency
- Safety and reliability guaranteed
- offers a high level of transparency and user-friendliness
- and corresponds to the state of the art.
Continuous improvement of products and processes
With a view to achieving zero-defect production, the aim is to systematically minimize possible causes of product and manufacturing equipment defects and to prevent defects throughout the entire company.
The aim is to offer customers products and services of the highest benefit that comply with standards and legal regulations and help ensure the company's success.
Evaluation of effective implementation
The process indicators and the results of the QM review serve as a benchmark for assessing the effective implementation of the quality policy.
Customer orientation
Customer needs and expectations are recorded and specified in the form of defined requirements with the aim of achieving customer confidence in the delivered product.
Customer needs and expectations are determined by:
- Market analyses
- Customer satisfaction analyses
- Individual determination in the inquiry / offer phase
By monitoring and controlling the relevant processes, the management is responsible for ensuring that customer needs and expectations are translated into defined requirements and fulfilled to the customer's satisfaction. Customer satisfaction is determined using customer satisfaction questionnaires, for example.
- Customer satisfaction as a benchmark
We manufacture products that precisely meet the expectations and requirements of our customers.
- Management with vision
Modern management system for high efficiency, safety, transparency and technical up-to-dateness.
- Constant improvement, no coincidence
We systematically minimize errors - with a view to the zero-error vision.
- Customer proximity as a promise of quality
We translate customer needs precisely into technical solutions.
FAQ
Here you will find answers to frequently asked questions about our services and offers.
What certification standards does your company work to?
Our company is certified in accordance with IATF 16949. Accordingly, we work exclusively with qualified suppliers, which we subject to periodic audits.
How is the cleanliness requirement of my product ensured?
Cleanliness throughout the entire company is a matter of course for us. In accordance with your specifications, we take your cleanliness requirements into account throughout the entire course of the project. We work together with external, qualified laboratories to provide evidence.
Which measuring methods are used at Julius Pfisterer?
In principle, we use almost all current measuring methods in the optical and tactile field. Spring force and strength tests can also be carried out. Documentation is carried out via our CAQ system. Our test equipment is monitored in accordance with standards and is designed for demanding series parts.
We look forward to hearing from you.
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